Shipping & Refund Policy

1. Shipping Policy

We strive to deliver your purchase products in shortest time possible. All orders are in processed as soon as the transaction is confirmed.

2. Standard Delivery

Confirmed orders will be delivered within 5 working days for West Malaysia and 7 working days for Sabah & Sarawak and Singapore. Orders placed after 2pm will be processed on the next working day (Monday-Friday). Delivery to rural or remote areas may take an additional of 2-3 working days.

3. Multiple Address Delivery

We are currently only able to deliver to one delivery address per order. If you'd like to deliver to multiple addresses, please place a separate order for each unique address.

4. Change of Shipping Address

Please ensure that you key in the correct shipping address before you place your order. We cannot guarantee that we are able to change your address.

5. Delivery Policy

At the time of delivery, you may be required to validate the delivery of the products by signing-off with the delivery personnel. You agree to inspect the product/products for any obvious faults, defects or damage before you sign for received products.

Note: Purchases made after 2pm each day would be considered as next day purchase for courier purposes.

Please note that due to our strict hygiene policy, all sales are considered final and are not eligible for return, refund, credit, or exchange unless you have received damaged, defective or the wrong item(s).

For everything else, we pride ourselves on our customer service. Should you be at all dissatisfied, we promise to make your return experience an easy one.

Please do not hesitate to drop us a message if you face any difficulties or inconveniences.